One of the questions I frequently get is, "Does Lean work here?" Or worse, I can see how lean works here, but it won't work here. In reality lean works in any process where value is delivered to a customer. Last I checked, this is just about any work being done anywhere.
The tools used may be different, and the application of the tools will almost certainly vary, but a good or service providing value is a necessity. Otherwise, why does the good or service exist?
To give you an idea of where lean has been applied (and this is a very small sample) consider these diverse applications: shipbuilding, military equipment and electronics repair, retail and distribution, banking, insurance, health care, manufacturing, new product development, administration, restaurant, hotel and institutional management. The list is truly endless.
The concept of continuously enhancing the value of the goods and services being offered will work in any environment. This means large and small organizations, union and non-union organizations, build to order-build to stock, make to order-design to order environments, and in both public and private sectors.
The issue is not whether lean applies to environment X, but rather do you have the will to make the change.
Ron
www.breakthroughhorizons.com
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